TraitMatch Terms of Service
Version 1.7 — Effective 24 September 2026
These Terms of Service (“Terms”) are a binding agreement between you and TraitMatch (“TraitMatch”, “we”, “us”) for access to and use of the TraitMatch app, website, and related services (the “Service”).
By creating an account or using the Service, you agree to these Terms and the documents incorporated by reference: Privacy Policy, Cookie Policy, Community Guidelines, Child Safety Standards, and Safety Center (in Settings → Legal and at https://traitmatch.pages.dev). If you buy Premium, Boost, Mir Coin, or other paid features, the store’s purchase terms also apply. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and legally able to enter a binding contract. The Service is adults-only dating and social discovery. By registering you represent that:
• your registration information (including age) is accurate and kept up to date;
• you are not prohibited from using the Service under applicable law;
• you have not been permanently banned from TraitMatch (unless we expressly reinstate you);
• you will follow these Terms, the Community Guidelines, and applicable laws; and
• you will review the Safety Center before meeting people offline.
We may ask for age or identity confirmation and may refuse, suspend, or delete accounts that fail eligibility checks.
2. Your account
Provide accurate details and keep them updated. You are responsible for activity under your account and for protecting login credentials. Notify us promptly of unauthorised use at [email protected]. One person, one account — do not share logins or create multiple accounts. Your account is personal and non-transferable; rights to the account end if you die (subject to mandatory law).
Sign-in may use email, phone, Google, or other providers we enable. Provider terms and their data sharing with us are described in the Privacy Policy.
3. Licence we grant you
We grant you a personal, non-exclusive, non-transferable, revocable, limited licence to use the Service for its intended non-commercial purpose. We may add, change, or remove features. If we discontinue the Service entirely, we will give reasonable notice where practicable.
You agree not to:
• use the Service for commercial advertising, recruiting, fundraising, or campaigns without permission;
• copy, scrape, crawl, reverse engineer, decompile, or create derivative works from the Service except as allowed by law;
• use bots, auto-swipers, unlockers, or unofficial clients;
• probe, overload, disrupt, or compromise security;
• frame or mirror the Service; or
• misuse our trademarks or imply endorsement.
Automatic updates may install on your device; you can manage some update settings in the OS.
4. Your content; our content; other members’ content
You keep ownership of content you upload (photos, bio, messages, etc.). You grant us a worldwide, non-exclusive licence to host, store, reproduce, adapt for display, and show that content as needed to operate, secure, and improve the Service and as described in the Privacy Policy. For end-to-end encrypted match DMs we host ciphertext and metadata; we do not get a licence to read plaintext we cannot decrypt.
You represent that you have all rights to your content, that profile photos primarily depict you, and that your content does not violate law or third-party rights. Public profile content may be visible to other members per your settings. We may remove or restrict content we can access that violates these Terms or the Guidelines. Feedback you send us may be used to improve the Service without compensation.
The Service software, branding, mascot, and our original materials are owned by us or our licensors. Except for your content, you may not exploit our IP without written permission. See https://traitmatch.pages.dev/copyright.
Other members’ content is their responsibility. We do not guarantee all UGC complies with these Terms. Report problems in-app.
4a. End-to-end encrypted messaging
Match 1:1 DMs are end-to-end encrypted as in the Privacy Policy. You acknowledge that: (a) we cannot read those message bodies on our servers; (b) we still process metadata and account/safety signals; (c) moderation of encrypted DMs depends largely on reports and other signals; (d) key or device loss may prevent recovery of prior messages; and (e) encryption is not a warranty against compromised devices or peer misuse.
5. Acceptable use and community rules
You agree not to:
• harass, threaten, stalk, defraud, or exploit others (on or off the Service toward people you met here);
• post illegal, hateful, CSAM, non-consensual intimate imagery, or other prohibited content;
• impersonate others or misrepresent identity or age;
• scam, spam, solicit money, gifts, crypto, or investments;
• advertise commercial sexual services or trafficking;
• scrape, reverse engineer, disrupt, or use unofficial bots;
• submit false, malicious, or retaliatory reports;
• use the Service if banned;
• share logins or keep multiple accounts; or
• abuse Virtual Items (including Mir Coin) for fraud, money laundering, or unauthorised resale.
Respect support staff; abusive conduct toward our team may lead to account action. Full behavioural rules: Community Guidelines.
We may remove accessible content, limit features, or suspend/terminate accounts for violations — including serious off-Service conduct involving members you met here. For E2E content we may still act on reports, metadata, and account evidence. Paid purchases are generally non-refundable after termination for breach, except where store or consumer law requires otherwise.
5a. Reports and appeals
Report illegal or guideline-violating content in-app (Report / Block). Reports are treated as confidential to the extent practicable. We may use stepped enforcement (nudge → limits → ban). Appeal moderation decisions to [email protected]. We aim to acknowledge within 72 hours and decide within 14 days.
6. Matching, tests, and disclaimers
Personality and trait tests, compatibility scores, and suggestions are for entertainment, orientation, and social matching only. They are not clinically validated diagnostic tools and are not medical, psychological, or other professional advice. You use results at your own risk. You alone are responsible for interactions with other users online and offline. We do not guarantee matches, reply rates, or relationship outcomes.
7. Safety; no background-check warranty
Use common-sense safety and read the Safety Center (https://traitmatch.pages.dev/safety). We do not run criminal background or identity checks on all users and make no warranties about other members’ identity, intentions, health, or conduct. We may use available public information for safety screening where permitted by law. Do not share financial details or send money to people you meet online. If you are in danger, contact emergency services first, then report when safe. We may share crisis resources or take account-level action where we believe there is imminent harm.
8. Purchases, subscriptions, and Virtual Items
Paid features (Premium filters, Boost, etc.) and virtual currency such as Mir Coin (“Virtual Items”) are sold through Google Play, the Apple App Store, or another store we enable. Prices, taxes, renewals, cancellations, and refunds follow that store’s rules in addition to these Terms.
Subscriptions: auto-renew until you cancel in the store account used to buy (Google Play → Payments & subscriptions, or Apple ID → Subscriptions). Deleting the app or your TraitMatch account does not cancel a store subscription by itself. After cancel, access usually continues until the paid period ends.
Virtual Items (including Mir Coin): you get a limited, personal, non-transferable, revocable licence to use in-app features. Balances are not real-world money or cash-out value. Purchases are generally final and non-refundable. We may change, grant, or remove Virtual Items if we change the economy, close your account, or stop the Service. Do not buy or sell Mir Coin outside the Service.
Entitlements activate after server validation of the store purchase. Chargebacks or payment reversals may suspend entitlements or the account. Mandatory consumer rights you cannot waive remain intact.
9. Copyright complaints
If you believe content on the Service infringes your copyright, follow the notice process in https://traitmatch.pages.dev/copyright (email [email protected]). We may remove allegedly infringing material and terminate repeat infringers where appropriate.
10. Third-party services and links
The Service may use third parties (hosting, push, payment, sign-in). Their terms apply to their parts. Member links and third-party promotions (if any) are not endorsed by us; their terms govern your dealings with them.
11. Changing and ending the Service; termination
You may delete your account anytime in Settings → Delete account or via https://traitmatch.pages.dev/account-deletion. We may suspend or terminate access for breach, risk, inactivity (after notice where required), or legal reasons. Surviving clauses include IP, disclaimers, liability limits, indemnity, Virtual Items rules, and dispute terms. Unused Virtual Items are generally not compensated on closure except where mandatory law requires.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT that the Service will be uninterrupted, secure, or error-free; that defects will be corrected; that content will be accurate; or that matches or other members will meet your expectations. WE ARE NOT RESPONSIBLE for other users’ conduct or content on or off the Service, or for damage to your devices from use of the Service, to the extent permitted by law.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM USE OF THE SERVICE, OTHER USERS’ CONDUCT OR CONTENT, OR UNAUTHORISED ACCESS TO YOUR CONTENT. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) EUR 50. Nothing excludes liability that cannot be excluded under applicable law (including death or personal injury caused by negligence where such exclusion is prohibited).
14. Indemnity
To the extent permitted by law, you will indemnify and hold us harmless from claims arising out of your content, your misuse of the Service, or your breach of these Terms.
15. Governing law and disputes
These Terms are governed by the laws of Slovak Republic, without prejudice to mandatory consumer protections where you live. Courts of Slovak Republic have jurisdiction, except where mandatory law lets you sue in your place of residence. Before filing a claim, please contact [email protected] so we can try to resolve the issue informally.
16. Entire agreement; miscellaneous
These Terms plus the incorporated policies (and any additional purchase terms shown at checkout) are the entire agreement for the Service. If a provision is invalid, the rest remains in force. Our failure to enforce a provision is not a waiver. These Terms do not create a partnership, employment, or agency relationship. Section headings are for convenience only.
17. Changes
We may update these Terms. We will change the version and effective date and notify you where required (in-app or by email). If you do not agree, stop using the Service and delete your account.
18. Contact
Legal: [email protected]
Support: [email protected]
Address: Bratislava, Slovak Republic
